faqs

Frequently Asked Questions

We understand that choosing the right healthcare services or career opportunities comes with many questions. Our FAQ section provides clear answers to help you make informed decisions—whether you’re looking for staffing solutions, in-home care, training, or job placements.

What services do you provide?

T and I professional Services is a training and Independent Agency. We provide senior care assistants, support workers and healthcare assistant to an ever demanding and expanding spectrum of clients requiring the best and efficient care on a temporary basis, especially care homes.

Our services are:

  • Agency Services
  • Support Services

Home care providers do not provide acute medical care assistance. We’re happy to provide medication reminders and to assist with position changes, transfers, bathing/grooming, toileting, and other personal care services – but we cannot provide direct medical care.

That said, caregivers often work in tandem with home health care providers to streamline costs for patients and families.

  • We provide care assistants, and support workers to care homes at affordable rates. 
  • Registered with care inspectorate
  • Dementia friendly staff is trained by our specialist. Other mandatory trainings undertaken (moving and handling, infection control, food hygiene, health and safety, protection of vulnerable adult, etc.)
  • All our care assistants are registered with SSSC or application submitted as soon as they join us.
  • Effective complaint management process and feedback taken regularly to improve our services to you.
  • No minimum booking time

To book appointments, you can send an email to admin@tandiprofessional.co.uk

It’s not always easy to tell, but we recommend erring on the earlier side of the decision-making crux. The alternative often means you’re in crisis (falls, bone breaks, terminal illness, etc.), which makes it harder to take the time required to find the right caregiver for you.

While clients can’t interview individual caregivers, we assure you we are very intentional with our caregiver placements. That’s why in-home assessments are so valuable. During that time, we learn as much as we can about the client, and then we work to match him/her with a caregiver who has the experience and the personality to match.

The house we can provide is person centred approach and we would provide the hours needed to our clients. We follow the 5 principles of Health and Social Care Standard.

Once the service request is received, the patient is registered. We also immediately communicate the initial assessment schedule.Our initial assessment will be done by our Team by visiting the patient’s home and conduct an initial evaluation of overall health status of the patient and also study the home environment before initiating the care plan.Expected start date and time of the service will be confirmed and an advance amount will be collected.

Yes! That is one of the biggest advantages of hiring a caregiving agency, rather than hiring an individual caregiver on your own. We have caregivers who can take over for the regular caregiver’s sick days, personal days, or vacation time to keep the schedule consistent

Absolutely. That type of home care is called “respite care.” We can’t emphasize enough how important it is for family caregivers to take advantage of respite care services. After the initial assessment, we are available to schedule caregivers as you need them.

This is such a tough situation, and our hearts go out to you. If you feel the denial or refusal is dementia-related, start by working with their healthcare provider. You may need to work through an advance directive and POA to keep the wheels moving so you can legally begin making decisions.
In most cases, a parent’s denial or refusal is rooted in fear of aging and dying. That requires a tremendous amount of patience and calm compassion as you work with them via honest conversation.

You can click the link below to send your question in 

(Link to the feedback/inquiry form)

Get in touch with us:

Call:  +44 7863 000228

Email:  admin@tandiprofessional.co.uk

Visit www.tandiprofessional.co.uk